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Terms & Conditions

Introduction
Our commitment is the delivery of bespoke, safe and first class services and customer experiences through a network of locally owned and operated offices within Southeast Asia. With a focus on experience, guest safety, quality control and service delivery, you can rely on Global Travel & Tours high standards across all the countries in which we operate. Each itinerary is individually booked and confirmed by our team of resident experts ensuring travel is operated according to your proposals. Each request is dutifully responded to within 24 hours unless negotiations and special requests are required on your behalf; our team will ultimately inform and follow up.

Pricing & Services
Global Travel & Tours offer confidential rates based on market research, competition analysis, strategic negotiation and in-depth information for each specific season in each destination. These rates are offered under the condition that they cannot be displayed in any way to third parties. Rates are quoted in USD currency only. All quoted rates, unless otherwise specified, are net and non-commissionable.

Hoteliers and/or suppliers in the region may require Global Travel & Tours to adhere to a Recommended Retail Price (RRP), or Suggested Selling Price (SSP), which will be communicated to you for implementation where required.

All hotel rates in our confidential tariff are per room per night and inclusive of all applicable charges and taxes, unless otherwise specified; all tours and transfer rates in our confidential tariff are per person and inclusive of all applicable charges and taxes, unless otherwise specified; specific services from outside our confidential tariff will be offered on a case by case basis

Many hotels include compulsory special gala dinners on Christmas Day, New Year’s Eve and sometimes on national and/or other festive occasions in each country. This is a compulsory charge, and will be communicated and invoiced by Global Travel & Tours where applicable.

Taxes
Unless otherwise specified, all quoted rates are inclusive of applicable taxes (including service charges, Value Added Taxes and/or locally charged taxes). Domestic tourism taxes and/or airport taxes may be applicable and are not included. These need to be paid directly to the relevant authority, by the traveler.

In the event of government imposed tax changes, Global Travel & Tours reserves the right to alter the rates accordingly. Global Travel & Tours will work to avoid this from occurring however reserves the right to collect any differentials from the clients individually, which may arise.

Payment
20% of the total tour cost to be deposited upon commitment of the tour, this deposit is non-refundable. The remaining 80% of the total tour cost to be paid 45 days prior to arrival date. If booked less than 45 days from arrival, full payment is required immediately.

Where deposits and advance payments are required from contractors/third parties, these will also be invoiced to the client for payment (in addition to the 20% deposit). This will be required for Global Travel & Tours to secure services contractors/third parties. Pre-payment procedures during high/peak seasons may also vary, depending on the accommodation policy to guarantee the booking. Global Travel & Tours will inform you accordingly about this for each individual case.

Payment Methods
Payment can be made by via bank transfer or can be made either using a major credit card as Visa Card without credit card transaction fee. Global Travel & Tours Accounting team will provide the bank details for wire transfers.

For credit card payments, Click Here then print a copy of our credit card charge form. Once completed please scan it’s an email us the form with one copy of 2 sides of your credit card with your signature and all the traveller passports copy.

Cancellations & Refunds
Any cancellations should be made in writing to Global Travel & Tours. Cancellations beyond your control subject to Force Majeure can be covered under travel insurance. We recommend you buy Travel insurance before you complete payment of your travel and review its relevant product disclosure statement. Cancellation fees of loss of deposit will be applied if a confirmed booking is cancelled 22 days or more prior to arrival date

For bookings that are cancelled by the passenger or agent 21 - 15 days prior to arrival date, loss of 50% of the total tour cost will be applied.

For bookings that are cancelled by the passenger or agent 14 - 8 days prior to arrival date, loss of 75% of the total tour cost will be applied.

Global Travel & Tours reserves the right to claim 100% of the total tour cost should the cancellation happen within 7 days before departure.

Depending on airlines, hotels, cruises and third party cancellation policies, the above conditions may be modified on application. Global Travel & Tours will aim to negotiate with suppliers to waive or minimize these charges to you at best.

Passport
For all travel from and to the countries in which Global Travel & Tours operates, a valid passport is required at all times. Conditions for specific validity of passports and regulations for other valid travel documentation can be obtained from each respective embassy and/or consulate in the client’s native country. For most countries, passports need to be valid for at least six months from the date of entry at a border post/airport/seaport.

Visa
In addition to passport requirements, visas for certain countries are required. These can either be obtained in the country of residence prior to departure or on arrival at immigration or a visa processing desk. Full details about the specific visa conditions and requirements to obtain visas for each specific country can be obtained from your consultant or from your embassy and/or consulate e in the client’s native country.

Travel Insurance
We strongly recommend that you obtain a comprehensive travel insurance policy before and during your travel. Neither Global Travel & Tours nor its agents/suppliers or business partners shall/and can be held responsible for any loss, or damaged or stolen personal belongings.

Health & Safety
Global Travel & Tours value health and safety as its top priority in the selection of product and provision of its services. All clients are encouraged by our guides to follow the safety regulations for any service provided. We check hotels, restaurants and other suppliers to ensure they meet our health and safety standards before recommending them to any of our clients.

Hotel Ratings
Although hotels/guest houses/accommodation in the region may provide you with information about their qualification, the properties used and offered by Global Travel & Tours in this part of the world may not all have official star qualification issued by an official government-accredited hotel association in the country of operation. Global Travel & Tours provide you with its own internal star qualification which is based on its own experience and certain criteria to ensure you have an interpretation of the qualification. Global Travel & Tours cannot be held liable in any way for this star qualification.

Tours
Global Travel & Tours will arrange sightseeing excursions and transportation as contracted in a professional manner. English, Spanish or other language speaking guides are provided to escort clients on all tour programs as per the proposed itinerary. Tours include entrance fees, meals (where mentioned) excluding any drinks, and other expenses, specifically mentioned in the tour program inclusions. All services provided by Global Travel & Tours, its employees or agents are of the highest possible standard. All tour guides are licensed and will be responsible for demonstrating any safety equipment and highlighting any safety risk before commencing any activities on tour.

Complaints & Customer Service
A dedicated customer Care team is assigned to handle any customer service issues whilst on the ground. Global Travel & Tours consider complaints as valuable feedback to improve service delivery levels. We request that service delivery failures or customer concerns, be reported during the guest’s stay to one of our representatives. It is the aim of the company to solve any irregularity immediately.

Liability
Global Travel & Tours acts as intermediary between the concerned airlines, hotels, transport-operators and local tourist offices providing the services. Global Travel & Tours is therefore not responsible for any loss, injury or damage sustained by tourists including those occurring outside touring programs. Additional expenses incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by the tourists. Programs, prices, services and conditions are based on those valid at the time of printing and are therefore subject to change without advance notice before or during the tour. Participation in our tour implies the tourists’ agreement to the above conditions.